These Terms, Conditions, Safety & Guest Policies apply to Balloonapalooza events unless otherwise noted. Open a topic below to review the full policy, or use your browser’s Find feature to locate specific information. Please remember that each event venue, attraction, ticket package or special experience may have additional rules and requirements. Venue-specific policies are separate from Balloonapalooza’s policies, so be sure to review your city’s Event Page and the venue’s official website for additional terms, conditions and guest information.
Looking for a quick answer? Click here for our FAQ (Frequently Asked Questions) page.About The Policies
These policies apply generally to Balloonapalooza, its festival tour, outdoor festival operations, related ticketed activities and official festival-controlled areas.
Individual host venues, separately ticketed indoor attractions, independent carnival operators, vendors, concessionaires, hospitality providers, transportation providers, security contractors, sponsors, governmental authorities and other third parties may maintain additional policies applicable to their respective facilities, services or activities.
By purchasing, possessing or using a ticket, credential, wristband or pass, and/or by entering Balloonapalooza-controlled property, guests acknowledge and agree to comply with applicable festival rules, safety requirements, venue policies, ticket terms and applicable law.
General Admission
Standard Balloonapalooza admission provides access to the outdoor festival grounds and included festival entertainment only, unless the specific ticket or package purchased expressly states otherwise.
Certain activities and services may require additional payment, including but not limited to:
Carnival rides
Carnival games
Tethered balloon rides
Food and beverages
Merchandise
Premium or VIP experiences
Parking
Separately ticketed indoor attractions
Independent vendor products or services
Guests should review the specific inclusions of their ticket or package before purchase.
All Sales Final / Refund Policy
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES EXCEPT WHERE EXPRESSLY AUTHORIZED OR REQUIRED BY LAW.
Balloonapalooza is an outdoor event produced rain or shine, subject to safety requirements.
Refunds are not automatically provided because of:
Weather or wind conditions
Balloon activity changes
Artist or performer changes
Attraction changes
Schedule adjustments
Traffic or parking delays
Travel disruptions
Guest inability to attend
Temporary interruption of an activity
Cancellation or modification of only one portion of the festival
Failure to participate in a separately purchased activity
Hot-Air Balloon Weather Policy
Hot-air balloon activities are dependent upon wind, weather, field conditions and pilot approval.
Balloon inflations, displays, tethered rides, themed balloon presentations and related activities may be delayed, shortened, modified or cancelled because of:
Wind speed or direction
Rain
Lightning
Severe weather
Unsafe field conditions
Fire or emergency conditions
Pilot determination
Other safety considerations
Balloon pilots have final authority regarding whether a balloon may safely inflate, remain inflated, operate or carry passengers.
Purchase of festival admission does not guarantee that any specific balloon will inflate or participate.
Personal Weather Responsibility
Guests are encouraged to monitor weather before and during the festival and prepare appropriately.
Guests should seek shelter and follow emergency instructions when required.
Balloonapalooza cannot guarantee that every individual weather warning or announcement will reach every attendee simultaneously.
No-Inflation Return Policy
If balloons are unable to inflate during a scheduled festival night because of weather or wind conditions, guests may return on the next available scheduled festival night at no additional general-admission charge, subject to the festival's designated return-entry procedure.
If there is no remaining scheduled festival night, including the final night of the event, no general-admission refund will be issued.
This return benefit applies to general festival admission only unless otherwise announced.
It does not automatically apply to:
Carnival tickets or wristbands
Tethered balloon rides
Parking
Food or beverages
Merchandise
VIP upgrades
Indoor-event tickets
Independent vendor purchases
Third-party fees
Tethered Balloon Rides
Tethered balloon rides are a separately purchased activity unless specifically included in the ticket package purchased.
All tethered rides are:
Weather permitting • Subject to availability • Subject to pilot approval • First come, first served unless otherwise stated
Children 12 years of age and younger must ride with an adult.
Ride duration and height vary based on wind, operating conditions, passenger loading and pilot judgment. No specific altitude or ride duration is guaranteed.
The pilot may refuse, delay or terminate a ride at any time for safety reasons.
Guests who are pregnant, recently hospitalized, have current broken bones or casts, or have another condition that may make boarding, standing, landing or sudden movement unsafe should not participate unless permitted under the operator's safety requirements.
Balloon Field & Restricted Operating Areas
Guests may not enter balloon operations, fuel-storage, burner, pyrotechnic, backstage, production or other restricted areas unless specifically authorized.
Balloon baskets, burners, propane systems, ropes, vehicles and related equipment involve heat, movement and operational hazards.
Guests must comply with instructions from:
Balloon pilots & crews
Festival personnel
Security personnel
Venue personnel
Emergency responders
Access to balloon-operating areas may be opened, restricted or closed at any time for safety reasons.
Weather, Natural Events & Catastrophes
Balloonapalooza is an outdoor event and may be affected by circumstances beyond reasonable festival control. Event operations may be delayed, modified, relocated, restricted, suspended or cancelled because of events including:
Severe weather
High winds
Lightning
Thunderstorms
Heavy rain
Flooding
Extreme heat
Extreme cold
Tornadoes
Hurricanes
Tropical weather
Hail
Wildfires
Smoke
Poor air quality
Earthquakes
Natural disasters
Fire
Explosion
Utility failures
Transportation disruptions
Road closures
Governmental orders
Emergency declarations
Public-safety emergencies
Credible security threats
Terrorism
Civil disturbances
Labor interruptions
Public-health emergencies
Epidemics
Pandemics
Acts of God
Other circumstances beyond reasonable control
SAFETY TAKES PRIORITYSafety decisions may be made by:
Festival management
Balloon pilots
Venue management
Fire officials
Emergency responders
Law enforcement
Governmental authorities
Other persons with appropriate operational authority
Activities may be delayed or stopped even when conditions appear acceptable to individual guests.
Guests must follow evacuation, sheltering, relocation and emergency instructions.
Partial Event Interruption
The delay, modification, suspension or cancellation of one portion of Balloonapalooza does not necessarily constitute cancellation of the entire event.
For example, conditions may prevent:
Balloon inflation
Tethered rides
Fireworks
Carnival rides
Outdoor performances
Specialty attractions
while other activities continue.
No automatic refund is created solely because one portion of the festival cannot operate.
Force Majeure & Events Beyond Reasonable Control
Balloonapalooza shall not be deemed to guarantee uninterrupted performance of all festival activities when performance is prevented, restricted or materially affected by circumstances beyond reasonable control.
Such circumstances may include natural disasters, severe weather, governmental actions, public emergencies, infrastructure failures, security events, public-health emergencies or other force-majeure conditions.
Independent Venue Policies
Balloonapalooza operates at independent host venues and properties. Each venue may maintain separate policies regarding:
Bags
Security screening
Firearms
Parking
Rideshare
Smoking
Alcohol
Accessibility
Emergency procedures
Indoor admission
Prohibited items
Facility operations
Festival policies and venue policies may overlap, supplement one another or differ. Guests must comply with policies applicable to the specific property or facility being entered.
Ticket, Vip & Package Pricing
Ticket prices for Balloonapalooza may vary by city, venue, event date, time, ticket type, activity, attraction and availability. PRICING IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
Guests should review the official event publication, official ticketing page and applicable venue information for the most current pricing and package details before completing a purchase.
Ticket prices may vary based on factors including:
City or tour stop
Event date or day of the week
Time of purchase
Advance or early-bird pricing
Family or group packages
Tethered balloon ride packages
General Admission or VIP level
Age category, where applicable
Special promotions
Discount offer Separately ticketed adjacent or indoor entertainment
Sponsor or partner promotions
Limited-time offers
Premium experiences
Activity packages
Carnival packages
Availability and capacity
Venue requirements
Promotional prices, advance pricing and special packages may expire or change at any time.
A price offered during one promotion, city, venue or date does not guarantee that the same price will be available at another Balloonapalooza event.
A. Vip Packages
VIP packages may vary by city, venue and event configuration.
Benefits may differ depending on local venue requirements, available amenities, capacity and the specific package purchased.
VIP benefits may include certain combinations of:
Premium admission
Designated viewing areas
VIP parking
Hospitality areas
Food or beverage benefits
Carnival ride tickets or wristbands
Tethered balloon ride access
Premium seating or viewing
Merchandise
Special access or experiences
Other benefits specifically identified at the time of purchase
Not every VIP package includes the same benefits.
Guests should review the exact package description before purchase.
A VIP benefit available in one city or venue may not be available at another location.
B. Adjacent & Separately Ticketed Entertainment
Separately operated indoor, adjacent or associated attractions may maintain their own:
Ticket prices
VIP packages
Seating categories
Premium experiences
Age requirements
Service charges
Refund policies
Ticketing procedures
Unless specifically identified as an official combination package, Balloonapalooza admission and separately ticketed entertainment are priced and sold independently.
C. Service Charges & Ticketing Fees
Ticket prices may be subject to additional:
Service charges
Processing fees
Facility fees
Ticketing fees
Taxes
Delivery fees
Other charges imposed by the applicable ticketing outlet, venue or provider
These charges may vary by venue, ticketing platform, point of purchase, payment method or transaction type.
Balloonapalooza does not guarantee that ticketing or service fees will be identical across cities, venues or ticketing outlets.
Guests should review the complete transaction total before completing a purchase.
D. Box Office & Online Pricing
Online pricing, advance pricing and day-of-event or box-office pricing may differ.
Availability at the gate or venue box office is not guaranteed.
Certain promotions or packages may be available only through designated ticketing outlets or for a limited period.
E. Price Adjustments
The purchase of a ticket at one price does not automatically entitle the purchaser to a refund, credit or adjustment if:
The ticket price later decreases
A new promotion becomes available
A discount is offered after purchase
A different package is later introduced
Unless otherwise expressly stated, the price and terms accepted at the time of purchase apply to that transaction.
F. Authorized Sales Only
Guests should purchase tickets only through official Balloonapalooza channels, authorized venues or approved ticketing outlets.
Balloonapalooza does not condone unauthorized resale, scalping or unofficial ticket transactions and is not associated with independent scalpers or unauthorized resellers.
Please refer to the applicable event listing and official ticketing source for current prices, fees, package inclusions and availability.
Optional Additional Purchases
The following are not automatically included in standard festival admission unless expressly stated:
Food
Beverages
Merchandise
Carnival rides
Carnival games
Tethered balloon rides
Premium experiences
Vendor products
Parking
Separately ticketed indoor events
Separately Ticketed Indoor Events
Indoor attractions taking place at or adjacent to Balloonapalooza are separate events and separate admissions unless an official combination ticket expressly states otherwise.
A Balloonapalooza ticket does not automatically include admission to an indoor attraction.
An indoor attraction ticket does not automatically include Balloonapalooza admission.
Any combination package will specifically identify what is included.
Independent indoor attractions maintain their own trademarks, copyrights, branding, operating rules and intellectual property.\
Third-Party Fees
Fees paid directly to independent:
Venues
Parking operators
Carnival operators
Lodging providers
Transportation providers
Vendors
Ticketing platforms
Payment processors
Other third parties
are subject to the policies of those providers.
Modification or cancellation of Balloonapalooza does not automatically require an independent provider to refund charges collected under its own terms.
Capacity & Area Closures
Certain areas may have limited capacity.
Access may be temporarily restricted when an area reaches a safe operating limit.
General festival admission does not guarantee access to every area at every moment.
Temporary Closures & Reopening
Balloonapalooza may temporarily:
Delay entry
Suspend an attraction
Close an area
Relocate programming
Hold guests at an entrance
Evacuate a location
for safety, weather, security, capacity or operational reasons.
Activities may resume when conditions permit.
Temporary closure does not necessarily constitute cancellation of the festival.
Schedule Conflicts
Outdoor and indoor events may operate simultaneously.
Guests are responsible for planning their attendance.
Missing an activity because a guest was attending another attraction does not automatically create a right to refund or exchange.
Age Requirements & Vip Areas
General Balloonapalooza admission is all ages unless otherwise stated.
VIP admission may be all ages unless a particular package, hospitality area or activity is expressly designated 21+.
Alcohol remains strictly 21+ regardless of ticket type.
Parking
Festival admission does not automatically include parking unless expressly stated.
Parking may be operated by:
Venue management
Property owners
Municipalities
Independent parking operators
Balloonapalooza
Parking availability, proximity and specific parking locations are not guaranteed.
Guests park at their own risk.
Parking Lot Security
Guests are encouraged to:
Lock vehicles
Close windows
Remove or conceal valuables
Secure vehicle keys
Follow parking instructions
Security patrols, cameras, lighting or law-enforcement presence do not guarantee protection against theft, vandalism, accident or vehicle damage.
Never leave children, dependent persons or animals unattended inside parked vehicles.
Towing & Unauthorized Parking
Vehicles parked illegally or in:
Fire lanes
Restricted areas
Emergency routes
Loading zones
Unauthorized private property
Other prohibited locations
may be ticketed or towed at the vehicle owner's expense.
Balloonapalooza is not responsible for independent enforcement actions taken by property owners, municipalities, venues or law enforcement.
Rideshare, Taxi & Drop-Off / Pick-Up
Uber, Lyft, taxis, limousines, private drivers and other transportation services may be required to use venue-designated entrances, staging areas and passenger-loading zones.
Pickup and drop-off locations may change because of:
Traffic
Security conditions
Road closures
Emergency activity
Venue operations
Law-enforcement direction
Guests should review the applicable venue's official website before attending.
Balloonapalooza does not operate or control third-party transportation providers or their pricing, driver availability, routing, wait times or cancellations.
Strollers, Baby Carriages & Child-Care Items
Strollers, baby carriages and reasonable child-transport wagons may be permitted in outdoor festival areas unless crowd, venue or safety conditions require restrictions.
The following may be inspected:
Diaper bags
Baby bags
Child carriers
Stroller compartments
Wagon storage compartments
Reasonable quantities of necessary infant supplies may be permitted, including:
Formula
Breast milk
Baby food
Bottles
Diapers
Medically necessary child-care items
Strollers and wagons may not block exits, walkways, fire lanes, emergency-access routes or restricted operating areas.
Indoor venue policies may differ.
Children & Family Supervision
Children and minors must remain under the supervision of a parent, legal guardian or responsible adult appropriate to their age.
Balloonapalooza does not provide custodial supervision.
A missing or endangered child should be reported immediately to:
Guest Services
Event security
Venue personnel
Law enforcement
Missing-child or child-safety incidents may be escalated immediately to appropriate authorities.
Same-Day Re-Entry
Same-day re-entry may be permitted only when the guest obtains an official re-entry credential, hand stamp or other authorization before leaving the festival grounds.
Re-entry may be suspended because of:
Security conditions
Capacity
Emergency operations
Venue requirements
Other operational considerations
A previously scanned ticket alone does not necessarily guarantee re-entry.
Fireworks, Lighting & Special Effects
Balloonapalooza may include:
Fireworks
Pyrotechnic effects
Balloon-burner flames
Bright or flashing lights
Projection effects
Lasers
Strobe effects
Smoke or haze
Amplified music
Sudden loud sounds
Guests sensitive to loud noise, flashing light, heat, smoke, haze or similar effects should exercise appropriate caution.
Fireworks and pyrotechnic presentations are subject to weather, wind, fire-safety requirements, governmental approvals and operating conditions and may be delayed, modified or cancelled without notice.
Accessibility
Balloonapalooza intends to provide reasonable access for guests with disabilities consistent with applicable law and venue capabilities.
Accessibility resources may vary by venue.
Guests needing specific accommodations are encouraged to contact Balloonapalooza or the applicable venue in advance when practical.
Individual rides and attractions may maintain legitimate safety restrictions affecting participation.
Carnival Rides & Games
Standard festival admission does not include carnival rides or carnival games unless expressly stated in the ticket package purchased.
Carnival rides, games and amusement attractions may require separate:
Tickets
Credits
Tokens
Wristbands
Additional fees
Certain VIP, family or promotional packages may include carnival rides or credits.
Carnival rides and games may be operated by an independent carnival or amusement operator.
Unused carnival tickets, credits, tokens or wristbands are generally non-refundable and have no cash value, except where otherwise stated by the operator or required by law.
Each attraction may maintain its own:
Age restrictions
Height requirements
Weight restrictions
Health requirements
Accessibility limitations
Safety procedures
Festival admission does not guarantee eligibility to participate in every ride or attraction.
Artists, Performers & Programming Subject To Change
Artists, performers, DJs, entertainers, specialty acts, balloon pilots, vendors, schedules, attractions and programming are subject to change without prior notice.
The cancellation, substitution, absence or delay of an individual artist, performer, balloon, vendor or attraction does not constitute cancellation of the entire festival and does not automatically create a right to a refund.
Security Screening
All guests and belongings are subject to reasonable security screening as a condition of entry.
Screening may include:
Bag inspection
Metal detection
Handheld screening
Inspection of containers and personal belongings
Other reasonable security measures
Guests who refuse required screening may be denied entry, subject to applicable law.
Service Animals & Animal Welfare
Pets are not permitted on festival grounds unless specifically authorized.
Service animals are permitted as required by applicable law.
Emotional-support, comfort or therapy animals that do not meet the applicable legal definition of a service animal are not considered service animals for admission purposes.
Balloonapalooza does not intentionally utilize animals as entertainment attractions and does not produce:
Petting zoos
Animal circuses
Animal rides
Bag Policy
Small personal bags, purses, diaper bags and necessary child-care bags may be permitted in Balloonapalooza outdoor areas subject to security inspection.
Oversized luggage, large storage bags and oversized backpacks may be prohibited unless specifically authorized.
Individual host venues may establish stricter:
Clear-bag policies
Bag-size restrictions
Prohibited-item policies
Guests should review the applicable venue's current policy before attending.
Personal Belongings / No Storage
Guests are responsible for all personal belongings brought onto festival property.
Balloonapalooza does not provide:
Bag storage
Coat check
Jacket check
Personal-property holding
Storage of prohibited items
Festival staff, volunteers, security and Guest Services personnel are not authorized to hold personal belongings for guests.
Guests should not leave personal property unattended.
Lost, stolen, damaged or misplaced property remains the owner's responsibility except where liability cannot legally be excluded.
Lawn Chairs & Blankets
Reasonable lawn chairs and blankets may be permitted in designated outdoor Balloonapalooza areas unless prohibited because of crowd, venue or safety conditions.
They may not obstruct:
Aisles
Entrances
Exits
Emergency routes
Restricted balloon areas
Other guests or operations
Indoor venues may maintain separate rules.
Heat, Hydration & Outdoor Conditions
Guests should prepare for conditions that may include:
Heat
Cold
Rain
Wind
Uneven terrain
Grass
Gravel
Concrete
Extended walking
Extended standing
Guests are encouraged to remain hydrated and wear suitable clothing and footwear.
Medical & Emergency Services
Medical, fire, security and emergency-response personnel may be available on or near festival grounds.
Guests experiencing or witnessing an emergency should immediately notify the nearest:
Festival staff member
Security officer
Venue personnel
Police officer
Fire personnel
EMS personnel
For life-threatening emergencies, call 911 when appropriate.
Guests experiencing illness, dehydration, overheating, injury, disorientation or another medical concern should seek assistance immediately.
On-site emergency resources are intended for immediate response and should not be considered a substitute for a guest's own medical care, medication or equipment.
If ambulance transportation, hospital care or other off-site treatment is required, resulting charges may be the responsibility of the patient or responsible party.
Venue Emergency Policies
Each host venue may maintain its own:
Medical procedures
Fire procedures
Severe-weather protocols
Evacuation routes
Shelter locations
Emergency exits
Public-safety procedures
Guests are encouraged to review the applicable venue website before attending.
During an emergency, guests must follow instructions from authorized personnel.
Third-Party Medical & Emergency Providers
Medical, ambulance, fire, security and law-enforcement services may be provided by independent contractors or governmental agencies.
These providers may operate under their own professional standards, legal authority, protocols and chains of command.
Balloonapalooza does not control independent medical judgment, transport decisions or governmental actions except where expressly provided by contract or applicable law.
Lost & Found
Guests remain responsible for their personal property.Found property should be delivered to the designated Guest Services or Lost & Found location.
Locations and operating hours may vary by city.
Balloonapalooza cannot guarantee recovery of lost property.
Food, Beverages & Allergens
Food and beverages may be prepared, sold or distributed by independent concessionaires, food trucks and vendors.
Guests with food allergies, dietary restrictions, pregnancy-related concerns or medical conditions are responsible for communicating directly with the applicable food provider before purchasing or consuming a product.
Balloonapalooza cannot guarantee that any product is free from allergens or cross-contact involving ingredients such as:
Peanuts
Tree nuts
Dairy
Eggs
Wheat
Soy
Fish
Shellfish
Other allergens
Pregnant guests and guests with medical or dietary concerns should exercise appropriate care when selecting food and beverages.
Alcohol Policy
Guests must be 21 years of age or older with valid government-issued identification to purchase or consume alcoholic beverages.
Festival management and alcohol concessionaires reserve the right to refuse alcohol service to anyone who appears intoxicated or presents a safety concern.
Drink Responsibly. Do Not Drink And Drive.
Guests consuming alcohol are strongly encouraged to use:
A designated sober driver
Rideshare
Taxi
Public transportation
Another safe transportation option
Pregnant guests should not consume alcohol.
Guest Conduct
Conduct that may result in denied entry or removal includes:
Violence
Fighting
Threats
Harassment
Sexual harassment
Stalking
Dangerous behavior
Serious disruption
Unlawful activity
Interference with staff or performers
Unauthorized entry into restricted areas
Refusal to follow reasonable safety instructions
Removal for violation of event policies does not automatically entitle the guest to a refund.
Third-Party Security & Venue Staff
Security, crowd management, parking, traffic control and venue staffing may be provided by independent companies or the applicable host venue.
These providers may operate under their own:
Policies
Training
Employment practices
Procedures
Contracts
Their presence does not automatically make them employees or agents of Balloonapalooza.
Smoking & Vaping
Smoking and vaping are prohibited inside Balloonapalooza festival-controlled areas unless a specifically authorized smoking area is designated.
This includes:
Cigarettes
Cigars
Pipes
E-cigarettes
Vape devices
Similar smoking products
Additional venue restrictions may apply.
Drug-Free Event
Balloonapalooza is a drug-free event.
The unlawful possession, use, manufacture, sale or distribution of illegal or illicit drugs or controlled substances is prohibited.
Drug paraphernalia associated with unlawful activity is also prohibited.
Violations may result in:
Denied entry
Removal without refund
Referral to law enforcement
Firearms & Weapons
Weapons and firearms are prohibited within Balloonapalooza-controlled festival areas except where possession is otherwise protected or required by applicable law.
Guests must comply with:
Applicable federal, state and local law
Posted firearm notices
Venue firearm policies
Security requirements
Law-enforcement instructions
Other prohibited items may include knives, explosives, unauthorized defensive weapons and other items reasonably determined to present a safety risk.
Venue firearm policies may differ from festival policies.Similar animal-based attractions
Balloonapalooza supports humane and ethical treatment of animals.
Law Enforcement & Government Agencies
Law-enforcement and governmental agencies may independently exercise lawful authority on or around festival property, host venues, parking areas and public roads.
Balloonapalooza does not direct or control independent:
Arrests
Detentions
Searches
Investigations
Traffic enforcement
Immigration enforcement
Customs activity
Regulatory inspections
Other governmental actions
The presence or activity of a governmental agency does not constitute sponsorship, endorsement, political support or partnership by Balloonapalooza unless expressly identified otherwise.
Guests must comply with lawful instructions issued by authorized officials.
Illegal Activity, Child Protection & Human Trafficking
Illegal activity, violence, exploitation, abuse, trafficking, coercion and unlawful solicitation are prohibited.
Balloonapalooza supports the protection of children and vulnerable persons against:
Abuse
Exploitation
Sexual exploitation
Human trafficking
Endangerment
Suspected criminal, dangerous or exploitative activity may be reported to security, venue management or appropriate law-enforcement authorities.
A report does not constitute a determination that a crime occurred or that any individual is guilty.
Guests should not physically confront suspected offenders.
Third-Party Vendors & Concessionaires
Independent vendors and operators may include:
Food providers
Beverage concessionaires
Merchandise sellers
Artisans
Carnival operators
Game operators
Balloon operators
Exhibitors
Sponsors
Other service providers
Independent businesses may establish their own:
Prices
Payment procedures
Refund policies
Product warranties
Safety requirements
Terms of service
Transactions made directly with an independent vendor are generally transactions between the purchaser and that vendor.
ATMs, CREDIT CARDS & PAYMENT PROCESSING
ATMs, credit-card terminals, mobile-payment systems and other payment services may be operated by independent vendors, financial institutions or third-party processors.
Balloonapalooza does not necessarily receive, store or control payment-card data collected directly by independent merchants.
Guests should:
Confirm transaction amounts before approving payment
Retain receipts when appropriate
Direct merchant transaction questions to the applicable vendor or payment processor
Balloonapalooza is not responsible for independent data-security or privacy practices of third-party merchants or financial-service providers except where responsibility cannot legally be excluded.
Unauthorized Sales & Cash Transactions
Only authorized event outlets, approved vendors and authorized representatives may conduct official Balloonapalooza transactions.
Guests should report anyone claiming to represent Balloonapalooza who attempts to improperly or privately sell:
Tickets
Passes
Credentials
VIP upgrades
Parking access
Event-owned merchandise
Unauthorized services
An event badge, uniform, credential, sponsor badge or vendor identification does not automatically mean an individual is authorized to sell festival-owned products or access.
Unauthorized sellers may have credentials revoked and may be removed.
Ticket Resale & Counterfeit Credentials
Guests should purchase admission only through officially authorized channels.
Balloonapalooza does not guarantee or authenticate tickets purchased through:
Scalpers
Unauthorized resellers
Unofficial websites
Social-media sellers
Unknown individuals
Counterfeit, altered, duplicated, stolen or fraudulently obtained tickets, wristbands or credentials may be cancelled, confiscated or denied.
Sponsors & Brand Partners
Balloonapalooza may receive financial, promotional, in-kind or other support from local, regional and national sponsors and community partners.
The appearance of a sponsor's name, logo, product or activation does not necessarily constitute an endorsement, recommendation or warranty by Balloonapalooza of the sponsor's:
Products
Services
Business practices
Policies
Viewpoints
Likewise, sponsorship does not necessarily mean a sponsor endorses every performer, vendor, participant, statement or activity associated with Balloonapalooza.
Multicultural & Community Respect
Balloonapalooza serves diverse, multicultural communities and is committed to providing an environment welcoming guests of different cultures, backgrounds, traditions, languages and beliefs.
Balloonapalooza seeks to present artists and entertainment intended for broad community enjoyment and does not intentionally program entertainment for the purpose of promoting partisan political advocacy, religious doctrine or ideological campaigning.
Artists, performers and other participants may hold personal viewpoints or beliefs that are their own.
Their independent statements, social-media activity, interviews, creative expression or personal conduct do not necessarily represent Balloonapalooza.
Balloonapalooza does not ordinarily provide public or media commentary regarding the personal political, religious or ideological opinions of individual artists, performers or participants.
Harassment, threats, intimidation, violence or discriminatory mistreatment may result in intervention or removal.
Multilingual Assistance
Balloonapalooza operates in multicultural and multilingual communities.
Multilingual staff, volunteers, vendors or venue personnel may be available at certain locations or times; however, multilingual assistance is not guaranteed.
Certain signage, announcements, promotional materials or informational resources may be offered in multiple languages for convenience.
The availability of translated information may vary by location and event.
Political, Religious & Organizational Neutrality
Balloonapalooza is a nonpartisan community entertainment event.
Participation by political, civic, religious, cultural, nonprofit or community organizations does not constitute endorsement by Balloonapalooza of their:
Candidates
Political positions
Religious doctrines
Beliefs
Policies
Viewpoints
Statements and opinions expressed by individual employees, contractors, performers, vendors, sponsors, consultants, volunteers or attendees are their own and do not necessarily represent Balloonapalooza.
Artist & Performer Independence
Artists, performers, DJs, entertainers and creative participants may express independent views or creative content.
Balloonapalooza does not necessarily endorse:
Personal statements
Political opinions
Religious opinions
Social commentary
Interviews
Social-media posts
Personal conduct outside festival operations
An artist's participation does not mean Balloonapalooza endorses every belief, affiliation or activity associated with that artist.
Likewise, artist participation does not necessarily constitute endorsement of Balloonapalooza, its venues, sponsors, vendors or other participants.
Photography, Videography & Recording
Photography, video recording, livestreaming and audio recording may occur throughout Balloonapalooza.
Guests may appear incidentally in:
Crowd photography
Event recaps
Social-media content
Website content
News coverage
Promotional materials
Archival documentation
By entering the event, guests acknowledge that incidental photography and recording may occur.
Children In Photography
Because Balloonapalooza is a family event, children may appear incidentally in crowd, family or atmosphere photography.
Balloonapalooza will make reasonable efforts not to prominently feature an identifiable minor as an individual advertising subject without appropriate authorization.
When appropriate and practical, images may be:
Cropped
Blurred
Reframed
Otherwise limited
Requests involving prominently identifiable children in Balloonapalooza-controlled promotional content may be reviewed.
Featured Likeness & Individual Promotional Use
Balloonapalooza will make reasonable efforts to obtain additional authorization before using an identifiable attendee as the primary individual subject of a dedicated advertising campaign, testimonial, endorsement or unrelated commercial promotion.
Participation in posed promotional photography, interviews or testimonials may require a separate release.
Ai & Synthetic Media
Balloonapalooza will not knowingly sell or license an identifiable attendee's likeness for creation of a synthetic AI persona, fabricated endorsement or deceptive representation without appropriate authorization.
Standard production tools may be used for ordinary editing, including:
Cropping
Exposure correction
Color correction
Formatting
Background cleanup
Balloonapalooza does not intend to use incidental attendee photography to fabricate statements, actions or endorsements.
Third-Party Photography & Social Media
Guests, media, vendors and other third parties may independently take photographs, videos or livestreams.
Balloonapalooza cannot control independently created or distributed:
Social-media posts
Photographs
Videos
Livestreams
Third-party publications
Harassing, unlawful, intrusive or disruptive recording may result in intervention or removal.
Drones & Unmanned Aircraft
Unauthorized drones and unmanned aircraft are prohibited.
No guest, vendor or media representative may operate a drone near Balloonapalooza or balloon operations without appropriate authorization and compliance with applicable aviation requirements.
High Sound Levels & Hearing Protection
Certain Balloonapalooza areas may experience high sound levels from:
Live music
DJs
Balloon burners
Fireworks
Carnival equipment
Specialty entertainment
Guests concerned about hearing sensitivity are encouraged to use appropriate hearing protection, particularly for young children and persons sensitive to loud noise.
Unauthorized Solicitation
Unauthorized:
Vending
Sampling
Fundraising
Petitioning
Commercial solicitation
Promotional distribution
Sale of merchandise or services
is prohibited on festival-controlled property unless authorized or otherwise permitted by applicable law.
Festival Intellectual Property
The Balloonapalooza name, logos, artwork, graphics, trademarks, trade dress and official event materials may not be reproduced or commercially used without authorization.
Personal photography is generally permitted subject to festival and venue rules.
Commercial photography, resale of official imagery or unauthorized commercial use of Balloonapalooza branding may require written permission.
Balloonapalooza Themes & Tour Branding
Balloonapalooza is the primary festival and tour brand.
Individual festival editions, cities, seasons or tour stops may feature additional themes, sub-brands, campaigns or creative identities.
For example, GLO may be used as a seasonal or city-specific theme within the Balloonapalooza Festival Tour.
Themes may:
Change from year to year
Vary by city
Be used only for selected tour stops
Be retired or reintroduced
Be expanded into additional theme concepts
Become part of the broader Balloonapalooza Festival Tour branding portfolio
The use of a particular seasonal theme does not replace Balloonapalooza as the primary event identity unless expressly announced otherwise.
Advertising, ticketing, merchandise and promotional materials may incorporate different theme names, logos or creative campaigns depending on the year, location or tour configuration.
Third-Party Trademarks, Copyrights & Brand Ownership
Separately operated attractions, venues, sponsors, performers, vendors and other third parties may own their own:
Trademarks
Service marks
Logos
Copyrights
Artwork
Photography
Characters
Names
Trade dress
Promotional materials
Other intellectual property
The presence of a third-party brand at Balloonapalooza does not transfer ownership of that intellectual property to Balloonapalooza.
Likewise, Balloonapalooza does not claim ownership of independent indoor attractions or their proprietary branding.
All trademarks, logos and copyrighted materials belonging to independent attractions or third parties remain the property of their respective owners.
Use of a third-party name or mark in Balloonapalooza promotional material is intended solely to identify an authorized participating attraction, venue, performer, sponsor or partner.
Website Privacy & Personal Information
Personal information collected directly by Balloonapalooza may be handled in accordance with an applicable Privacy Policy.
Information provided directly to independent:
Vendors
Sponsors
Venues
Ticketing companies
Contests
Payment providers
Third parties
may be governed by those organizations' separate privacy policies.
Children'S Online Privacy
Balloonapalooza does not knowingly solicit personal information online directly from young children where parental or guardian authorization is required by law.
Parents and guardians should submit ticketing, registration, contest or other online information on behalf of young children where appropriate.
Email, Sms & Marketing Communications
Guests who voluntarily opt in to receive promotional emails or text communications may receive:
Event announcements
Ticket information
Presale information
Promotional offers
Schedule updates
Other festival communications
Consent to promotional communications is not a condition of standard festival admission unless expressly stated and permitted by law.
Guests may use applicable unsubscribe or opt-out procedures.
Qr Codes & Sponsor Data Collection
QR codes, surveys, product registrations, contest entries and promotional activations may be operated by independent sponsors or vendors.
Providing personal information directly to a sponsor or vendor may establish a direct relationship between that guest and that organization.
Guests should review applicable terms and privacy information before submitting personal data.
Contests, Sweepstakes & Giveaways
Contests, drawings, sweepstakes and giveaways may be subject to separate:
Official rules
Eligibility requirements
Deadlines
Age restrictions
Geographic limitations
Prize conditions
Festival attendance does not automatically constitute entry into a contest or guarantee receipt of a promotional product or prize.
Product Sampling & Demonstrations
Approved sponsors or vendors may distribute samples or conduct product demonstrations.
Guests are responsible for reviewing:
Ingredients
Warnings
Age restrictions
Usage instructions
Other applicable product information
before consuming or using a sample.
Merchandise Sales
Festival-branded merchandise may be subject to a posted return, exchange or final-sale policy.
Guests should inspect merchandise and confirm sizes before completing purchases.
Independent vendor merchandise remains subject to that vendor's policies.
Wi-Fi, Cellular Service & Device Connectivity
Cellular service, internet access, Wi-Fi, mobile ticket connectivity and electronic payment access are not guaranteed.
Service may be affected by:
Network congestion
Equipment failure
Weather
Power interruptions
Other technical conditions
Guests are encouraged to save necessary ticket information before arriving.
Electronic Tickets & Mobile Devices
Guests using electronic tickets are responsible for presenting a valid and readable ticket at entry.
Guests are encouraged to:
Charge their mobile device
Save tickets before arrival
Protect ticket barcodes and QR codes
Avoid publicly posting ticket codes
A dead battery, damaged device or inability to access a ticket does not automatically create a right to admission or refund.
Duplicate Scans & Credential Security
The first valid scan of a ticket or credential may establish admission.
Duplicated, copied, altered or previously redeemed credentials may be denied.
Guests are responsible for protecting:
Barcodes
QR codes
Wristbands
Credentials
Parking passes
Access passes
from unauthorized copying or use.
Breastfeeding & Infant Care
Parents and caregivers may attend to reasonable infant feeding and care needs in accordance with applicable law.
Necessary infant supplies may be subject to reasonable security screening.
Found Or Unattended Children
A child appearing lost, unattended or in distress should be reported immediately to authorized festival staff or security.
Guests should not independently remove or transport an unrelated child from festival property.
Suspicious Or Unattended Items
Guests should not touch or move suspicious unattended bags, packages or objects.
Such items should be reported immediately to:
Security
Venue personnel
Festival management
Law enforcement
when appropriate.
Impersonating Event Personnel
Impersonating:
Festival staff
Security
Venue personnel
Performers
Vendors
Media personnel
Authorized representatives
is prohibited.
Unauthorized use or duplication of event credentials may result in removal and referral to appropriate authorities.
Credential Misuse
Credentials, badges, wristbands, parking passes and access passes may be issued for specific purposes.
They may not be:
Sold
Duplicated
Counterfeited
Misused
Used to obtain unauthorized access
unless transfer is expressly authorized.
Festival Hotel & Travel Information
Balloonapalooza may provide links, listings, maps or general information regarding nearby hospitality businesses as a convenience.
Unless specifically designated as an official partner, inclusion does not constitute:
Endorsement
Certification
Recommendation
Warranty
Guarantee of quality
Guarantee of availability
Travel, Hotels & Local Hospitality
Guests traveling to Balloonapalooza are responsible for seeking, making and verifying their own travel and lodging arrangements.
Available lodging may include:
Hotels
Motels
Resorts
RV parks
RV resorts
Campgrounds
Tiny-home communities
Vacation rentals
Short-term rental properties
Private accommodations
Other hospitality providers
Unless expressly identified as an official Balloonapalooza partner, these businesses are independent third parties.
Lodging Due Diligence
Guests are encouraged to independently review lodging providers before making reservations, including:
Location
Pricing
Taxes and fees
Cancellation policies
Refund policies
Check-in procedures
Parking
Transportation
Accessibility
Safety
Security
Pet rules
Occupancy requirements
Distance from the festival
Guest reviews
Balloonapalooza does not guarantee the quality, availability, suitability, safety, cleanliness or accuracy of independent lodging-provider representations.
Travel & Personal Expenses
Balloonapalooza is not responsible for personal expenses incurred because of weather, emergency conditions, schedule changes or circumstances beyond reasonable festival control, including:
Hotels
Vacation rentals
Airfare
Rental vehicles
Fuel
Rideshare expenses
Parking
Meals
Lost wages
Childcare
Travel changes
Other personal or incidental expenses
Government & Emergency Orders
Balloonapalooza operations may be modified, restricted, postponed or cancelled when required by:
Federal authorities
State authorities
Local government
Fire officials
Emergency-management authorities
Law enforcement
Public-health authorities
Venue authorities acting under applicable requirements
Balloonapalooza does not control independent governmental emergency actions.
Policy Updates
These policies may be updated before or during an event when reasonably necessary because of:
Safety requirements
Security requirements
Venue requirements
Operational changes
Governmental requirements
Applicable law
Emergency conditions
Guests should review current policies before attending.
Which Rules Apply?
Depending on the location, service or activity, guests may simultaneously be subject to:
Balloonapalooza policies
Host venue policies
Separately ticketed indoor-event policies
Carnival and attraction operator rules
Vendor and concessionaire terms
Ticket-package conditions
Transportation-provider terms
Hospitality-provider terms
Applicable federal, state and local law
Where policies differ, guests must comply with the requirements applicable to the particular property, facility, activity or service being used.
Themes & Touring Series
Balloonapalooza may present annual, seasonal or touring themes that change by year, city, venue, market or tour configuration.
Themes such as GLO may return annually, evolve from year to year, appear only in selected cities, or be paired with different adjacent or separately ticketed entertainment depending on the individual event location.
Balloonapalooza may also introduce additional themes, branded series, special editions, seasonal concepts and touring formats in the future.
Accordingly, these Terms, Conditions, Safety & Guest Policies apply generally to all Balloonapalooza themes, touring series, special editions and related festival presentations, unless a specific event publishes additional or different terms.
Theme names, creative direction, entertainment programming, adjacent attractions, schedules, ticket packages, venue relationships and promotional branding may vary by event.
The use of a particular theme does not replace Balloonapalooza as the primary festival and touring brand unless expressly stated otherwise.
Mesquite: Monster Trucks Maniac
Monster Trucks Maniac is a separately operated and separately ticketed indoor attraction at Gomez Western Wear Arena / Mesquite Arena.
The applicable indoor operator and/or venue controls matters including:
Ticketing
Seating
Show schedules
Refund policies
Motorsports operations
Safety requirements
Indoor security
Venue admission
Intellectual property
Branding
Trademarks and copyrights
Changes, delays or cancellation of Monster Trucks Maniac do not constitute cancellation of Balloonapalooza.
Changes to Balloonapalooza do not constitute cancellation of Monster Trucks Maniac.
Rosenberg: Thrill Extravaganza
Thrill Extravaganza is a separately operated and separately ticketed indoor attraction at Fort Bend Epicenter.
The applicable indoor operator and/or venue controls matters including:
Admission
Seating
VIP experiences
Meet-and-greets
Show schedules
Stunt operations
Refund policies
Safety requirements
Indoor security
Intellectual property
Branding
Trademarks and copyrights
Changes, delays or cancellation of Thrill Extravaganza do not constitute cancellation of Balloonapalooza.
Changes to Balloonapalooza do not constitute cancellation of Thrill Extravaganza.
Important Event Notice
RAIN OR SHINE • ALL SALES FINAL • NO REFUNDS OR EXCHANGES EXCEPT WHERE EXPRESSLY AUTHORIZED OR REQUIRED BY LAW
Hot-air balloon activities are subject to wind, weather, field conditions and pilot approval.
If balloons are unable to inflate during a scheduled festival night because of weather or wind conditions, guests may return on the next available scheduled festival night at no additional general-admission charge. If there is no remaining scheduled festival night, no general-admission refund will be issued.
Carnival rides, carnival games, tethered balloon rides, premium activities and separately ticketed indoor attractions require additional purchase unless specifically included in the ticket package purchased.
Artists, performers, attractions, schedules and activities are subject to change without prior notice.
Guests must be 21+ with valid identification to purchase or consume alcohol.
Drink responsibly. Never drink and drive.
All guests and belongings are subject to applicable security screening.
Individual venue policies may differ by location. Guests should review applicable venue rules concerning parking, rideshare, bags, security, firearms, accessibility, emergencies and facility procedures before attending.
Have a Quick Question?
We realize our Terms, Conditions, Safety & Guest Policies can be very detailed. However, For quick answers to the most common questions about Balloonapalooza, visit our FAQ page.
Remember: Each event venue may also have its own rules, policies, terms and conditions. Please visit your city’s Event Page and the venue’s official website for additional venue-specific information.